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Pre-Sales
Frequently Asked Questions
How do I place an order?
How long will it take to have my account set up?
How do I configure my account?
How is payment made and when?
Do you issue receipts?
Do you accept payments through credit cards?
Can I upgrade or downgrade my hosting package
at anytime?
Am I required to register my domain name at Hosting.ph?
Do you host new domain extensions?
What hours is tech support available?
What operating system do you run?
Where are you located?
Where are your servers and data center located?
How do I place an
order?
You may place your order by
clicking on any "Order" link and you will be taken to
our Terms of Service (T.O.S.) and Acceptable Use Policy (A.U.P.)
agreement page. Please take some time to peruse this page and
click on the "I Agree" button below the form signifying
your acceptance of our site terms and policies. You will then
be taken to an order form where you must fill in your details
for our records. Click HERE
to view our privacy policy. After submitting the order form, you
will receive an email confirming your order. Another email may
follow with instructions on how to finalize your order. Your order
is not finalized and set up until initial payments have been made
and confirmed.
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How long will it take
to have my account set up?
As soon as your initial bill
has been settled, your account will be setup within 24 hours or
less. You will receive an email containing all the details on
how to access your account and start using it.
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How do I configure
my account?
All account configuration details such
as FTP, email, cgi-bin etc. can be found in our members' area,
you will be given access to this area upon activation of your
hosting order. This is also where you will find basic tutorials,
script downloads and links to some useful sites to help you get
started in building your web site.
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How is payment made
and when?
Payments are made through bank
deposits, in cash or by cheque. Account set up for cheque payments
will only be done after the cheque has been cleared. Details will
be sent to your email address after you submit the order form.
We accept quarterly payments (every 3 months) at the minimum.
Discounted biannual payments are also available.
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Do you issue receipts?
No, we only issue email receipts.
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Do you accept payments through credit cards?
Not at this time.
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Can I upgrade or downgrade my hosting package
at anytime?
Yes, package upgrades and downgrades are
free. Upgrades can be done at anytime, but downgrades are possible only at the end of your current billing cycle.
Please notify us at least 7 days before the end of your billing
cycle.
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Am I required to register my domain name at
Hosting.ph?
No, this is not required.
You may register your domain name at any domain registrars and
simply enter or change the name servers to ours to prepare it
for hosting with us.
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Do you host new domain extensions?
Yes, we host all domain extensions.
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What hours is tech support available?
Email support is available
16 hours a day from 10:00 AM to 2:00 AM
You may also "text in" and request for emergency support
24 hours a day using your mobile phone.
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What operating system do you run?
We are running RedHat Linux with the latest security patches
and regularly updated server applications. This will enable you
to run really cool scripts when you get savvy enough. And is also
WAY more reliable.
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Where are you located?
We are located in the historic town of Kawit, Cavite, Philippines.
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Where are your servers and data center
located?
Our servers and data center are
located in Atlanta, Georgia, U.S.A. You can be assured of the
highest quality and security of our servers. Click HERE
for our data center details.
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