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Why don't I receive any emails?

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  1. Log in to http://www.domain.com/webmail to make sure you have new mail.
  2. Choose a webmail program to view your inbox.
    • If the mail appears in the webmail interface, but not on your computer's mail application (Outlook, Outlook Express, Thunderbird, Mail, etc), you should verify that the settings you use to check your email are correct.
      • The settings should resemble mail.domain.com and user@domain.com
    • Enable My Server requires Authentication in Outlook because this option is required.

Note: The normal login is your email address and password, so user@domain.com and yourpassword. If that does not work, please submit a support ticket so we can assist you.