Frequently Asked Questions

We have compiled the following list of frequently asked questions to assist you in becoming familiar with our web hosting service. Most pre-sales questions and basic information regarding web hosting, domain, email and databases are covered in this F.A.Q. page. If you have other concerns or inquiries not included here, please do not hesitate to contact us


How do I place an order?
Select a hosting package of your choice and click the "Order Now" button to be taken to the order page. After submitting the form, you will receive an email confirming your order and another email will follow containing payment instructions.
Is a domain name required for a hosting account?
Yes, every website must have a domain name. You will not be able to access your hosting account to upload files and view contents without a registered domain.
Is domain registration included if I order a web hosting account?
No, domain registration is not included in any hosting package order.
Is web hosting included if I register a domain?
No, web hosting is not included in any domain registration order.
How long will it take to have my account set up?
Your hosting account will be setup within 24 hours after we receive your payment confirmation.
What are the available payment options?
Payment can be made through Paypal, credit card via Paypal and cash or check deposit to our bank account.
Do I need a Paypal account if paying through credit card via Paypal?
A Paypal account is not required if paying through credit card, simply enter your card details in the Paypal payment page.
How do I send my payment details?
Please reply to the invoice email you have received and indicate the deposit details for payment through bank deposit and the transaction number if payment was made through Paypal or credit card.
Do you issue receipts?
We do not issue paper receipts, the online invoice can be printed out from your Client Portal account's invoice list.
What are the available payment billing cycles?
For web hosting and domain registration and renewal, the minimum term is 1 year.
Can I upgrade my hosting package at anytime?
Yes, upgrade amount will be prorated based on the remaining unused days of your subscribed package.
What hours is technical support available?
Our dedicated customer care team is available Monday through Sunday from 10:00 AM to 2:00 AM to handle your support tickets and email inquiries.
Is phone support available?
Phone support is not available, our support team can be reached via email and support ticket submission through the Client Portal.
Do you offer money back guarantee?
Except for domain registration, website development and dedicated server orders, our web hosting packages carry a 30-day money back guarantee as detailed in our Terms of Service.
Is backup available?
Yes, backups can be created in your account's cPanel. We recommend creating regular backups of your files and databases and to download them to your computer for safekeeping.
Do you have any restrictions regarding my website content and files?
Please read our Acceptable Use Policy for details.
Will you assist me in transferring my site from another web host to hosting.ph?
We will be glad to assist you in transferring your website files and databases to your hosting account on our servers free of charge.
Where are your servers and data center located?
Our servers and data center are located in Atlanta, Georgia, U.S.A. You can be assured of the highest quality and security of our servers. Click HERE for our data center details.
What operating system does your server run on?
Our servers run on CentOS, a Linux based operating system with the latest security patches and regularly updated server applications. This will enable you to choose from a huge selection of MySQL and PHP based web scripts and applications to run on your website. It is also way more reliable than other web server operating systems.
Why don't you offer unlimited diskspace or bandwidth?
This is a marketing ploy because there is no such thing as a hard drive with unlimited space or a data carrier that provides unlimited bandwidth. Any web hosting company that offers such packages is not being realistic. At Hosting.ph, we are committed to providing our clients their fair share of resources that they have paid for with no overloaded servers and no marketing lies - just honest-to-goodness website services.
What is a domain name?
A domain name is your unique address on the internet, this is the name or string of letters that we type in the browser's address bar that takes us to a specific web site.
How many characters can a domain name have?
Domain names can have up to 63 characters excluding the extension.
What characters can be used in a domain name?
The following are valid characters that can be used in a domain name:
• Any letters from a to z
• Any numbers from 0 to 9
• Hyphen (-)
A domain name can be a combination of numbers, letters and hyphens and can begin and end with a number.
What does it mean to register a domain name?
There is a central registry of all domain names on the Internet. For your domain name to become a part of the registry, it needs to be added to that registry. Registering a domain name means you are associated with that domain name for the period of the registration. Registering a name means you own it, and no one else can register that exact same name with the same domain extension.
What is a domain name extension?
Domain name extensions are categories of Internet domain names used to help organize the millions of domains that are registered on the Internet. A domain name extension is the string of characters at the end of the domain name. Popular extensions include .com, .net, .org and our country domain extensions .ph, .com.ph, .net.ph, .org.ph, etc.
Is it possible for someone to register my domain name after I have registered it?
No. The availability of domain names is verified through a central registry system. This system prevents a domain name that is successfully registered from being registered by another person or entity. The registration and processing system updates the central registry in real time.
Is it possible for someone to register my expired domain name if I failed to renew it?
Yes, if you failed to renew or redeem your expired domain name on time, it will be made available for new registration to anyone by the domain registrar after a certain period.
If a domain name I want is already registered to someone else, can I still register or use it for my hosting account?
No. A domain name can only be registered to a single owner or entity. However, you have the option to register the domain using another extension, if available. For example, if the .com version of the domain name you want is already taken, you can try searching if other extensions (such as .net, .org, .ph, .com.ph, etc.) are available for registration.
How do I search for an available domain name?
To check the availability of a domain name, simply enter your desired name in the domain search box when you place your order and select the extension you want.
Do you host all domain extensions?
Yes, we host all domain extensions.
Which domain extensions can I register with you?
The following domain name extensions can be registered through us : .com, .net, .org, .ph, .com.ph, .net.ph, .org.ph, .info, .me, .mobi, .biz, .asia, .tv, .in and .ws
Why can't you register some domain extensions on my behalf?
Some domain extensions (such as .edu.ph and .gov.ph) require additional documents from the owner before being approved for registration, you will need to submit these documents directly to the registrar.
Where can I register a ".edu.ph" domain?
Please visit the Phil. Network Foundation website to register a .edu.ph domain.
Where can I register a ".gov.ph" domain?
Please visit the .gov.ph Domain Registry website for registration details.
My domain name is already registered, what do I need to modify so I can use it for my hosting.ph web hosting account?
You will only need to modify the name servers of your domain. This information will be included in the email you will receive as soon as your account has been set up.
Do I own the domain name I registered through Hosting.ph?
Yes, the domain will be registered under your name.
Do you provide access to the registrar's domain manager?
No, all our clients' domains are registered and maintained under one central registrar account and therefore we cannot grant individual access to the domain manager.
What if I want to change my domain's registration details or name servers?
This is part of our domain maintenance service, please submit a support ticket through the Client Portal indicating your request and we will carry out the modification for you. Please note that this is only for domains that are registered through us.
Will I be able to transfer out my domain to another registrar?
Yes, please send a transfer request from your registrar and we will approve the transfer as soon as we receive the request.
Can I register or renew a domain name for less than 1 year?
No. The minimum registration and renewal term is One (1) Year.
Can I change my domain name or extension once it has been registered?
No, as soon as a domain name has been registered, it can no longer be modified. You will have to place a new order if you want another domain name.
Is the domain registration fee refundable?
No. Once we have successfully processed your domain registration order, it can no longer be modified or refunded.
What happens if I fail to renew my domain name on time?
Domain names are automatically deactivated by the registrar on the expiration date itself. This means that your website, email and FTP access will not be available due to the deactivation. Please be reminded that expired domains are only given FIFTEEN (15) DAYS GRACE PERIOD for regular renewal/reactivation before being placed in "locked" status by the registrar. Once the domain has been "locked" by the registrar, a redemption fee of US$300.00 is required to get your domain back - this fee is being charged by the registrar and not by Hosting.ph
Will my website files be affected if my domain has expired?
No, although your files on our server will not be affected if the registrar has deactivated your expired domain, all incoming emails could be routed back to the sender and you may not be able to retrieve them when the domain has been renewed and reactivated.
What is a sub domain?
It is a separate domain using your main domain and a prefix name. A subdomain is created as a folder under your root directory with its own unique content and URL to access. It works the same as a regular domain name. An example of a subdomain is "support.hosting.ph". The prefix name "support" is a subdomain of the main domain "hosting.ph".
Subdomain names can be anything you want, it is like having an extra domain name to access a separate content or website under your hosting account.
If my main domain name has expired, will I be able to access my subdomain?
No, a subdomain is attached to your main domain name. If your main domain has expired, your subdomain will not be accessible.
What is web hosting?
Web hosting is leasing hard disk space on a server and utilizing bandwidth through a web hosting provider to publish your website on the internet.
What is disk space?
Disk space is the amount of physical space on a server's hard drive allocated to your website or hosting account.
What is disk space usage?
This is the total amount of disk space you have used. Files uploaded to your account, backup files, web mails and attachments, databases and system files all count towards your disk space usage.
What is bandwidth?
Also known as data transfer, bandwidth refers to the amount of data that can be transferred from your website to anyone who access it. Data transfer takes place everytime your website is visited or accessed, files (text, image, video, etc.) are downloaded to the visitor's computer. More website visitors mean more data transfer, and the bigger the file sizes you have on your website, the more bandwidth is used up.
What will happen if I exceed my monthly bandwidth quota?
Your website will be temporarily deactivated until the next bandwidth quota reset.
When does bandwidth quota reset?
Bandwidth quota is reset every first day of the month.
How will I know how much disk space and bandwidth I am using?
Disk space and bandwidth usage can be viewed in detail in your account's cPanel.
How do I manage my hosting account?
Hosting account management is through cPanel, a powerful and easy to use graphical website control panel that features an intuitive interface for novice and professional web site owners.
Where can I learn more about cPanel?
You can try a demo of the interface (Domain Owner Panel) at the cPanel Demo Website or view the User Guide.
How do I upload files to my hosting account?
Although files can be uploaded through cPanel's File Manager, we recommend using an FTP client specially if you have a large number of files or large-sized files to upload.
What is FTP?
FTP is an acronym for File Transfer Protocol, you will need an FTP client or software in order to transfer files to and from your hosting account. It is also used to change file permissions (CHMOD).
Which FTP client or software do you recommend?
We recommend using CuteFTP, FileZilla or CoreFTP.
Do you provide anonymous FTP access?
No, anonymous FTP access is disabled for security reasons.
Are website traffic statistics available?
Yes, detailed site visitor statistics, raw access logs and error logs are available in cPanel.
How many email accounts can I have?
You can create and use an unlimited number of email accounts. The maximum disk space amount that you assign to each email account will depend on your subscribed hosting package's total disk space quota.
Does email count towards bandwidth and disk space quota usage?
Yes, this is specially true for webmail, all emails and attachments stored and accessed through webmail count towards your disk space and bandwidth quota usage. Please monitor your email files and attachments stored on the server and delete old emails or download them to your computer to free up disk space.
Can I use my hosting account for email only?
Yes, you can leave your website front page blank and just use your domain and hosting account for emails only.
Do you filter spam emails?
Yes, our mail servers use SpamAssassin. Possible spam emails are tagged and you can configure how it handles incoming spam mails in cPanel.
What about email viruses?
We have Clam AntiVirus installed on our servers, an email virus scanner to detect Trojans, viruses, malware and other malicious threats.
Can I use my domain for my email address?
Yes, this is one of the advantages of owning a domain name. Your email address will look professional using your domain name as compared to using a free email account such as yahoo or gmail for your business correspondences.
What is webmail?
Webmail allows you to send, receive and check your emails online by accessing it from wherever you are using your domain name. This works like a yahoo or gmail account in which your emails are stored online and can be accessed using any computer or mobile phone.
What is POP mail?
POP or "Post Office Protocol" lets you retrieve or download your emails to your computer's email client. Downloaded mails are no longer stored on the server unless you have configured your email client to store a copy on the server.
What is an email client?
An email client is a program or software that lets you send or receive emails using your computer. Some of the popular email clients are : Mozilla Thunderbird, Outlook Express, Windows Live Mail, Eudora, etc.
What is IMAP?
IMAP or "Internet Message Access Protocol" allows you to download emails from the server to your email client the same as POP mail does. However, the server sends and keeps a copy of your emails simultaneously. When you connect to the mail server using IMAP, contents are synchronized between the mail server and your local computer's email client. When you compose or delete emails through your local computer's email client, these will be synced with the IMAP server to reflect the changes you have made.
Which is better Webmail, POP or IMAP?
It depends on how you will access your email:
-If you will be sending or receiving emails using a single computer most of the time, POP is recommended - it allows you to use your local computer's email client to perform email tasks, your emails will be stored/saved in your computer and this will also save disk space since your emails will be downloaded to your computer and not stored online.

-If you will be using several computers or mobile phones to access your emails, we recommend using webmail or IMAP. With webmail, you can access your email account from anywhere you are using any computer - emails are stored online and you only need a web browser to login to your email account.
IMAP is recommended if you are using an email client on different computers such as your home computer and office PC - mails are synced every time you access the server to send or receive emails.
Can I send bulk email?
Mass emails can only be sent if you have an approved and verifiable list of recipients from your newsletter, mailing list or opt-in signups. Sending emails to random recipients who do not wish to receive such emails from you is considered as spam and will result in the termination of your hosting account without further notice and refund as soon as we receive a complaint from any of your email recipients.
What are MySQL databases?
The SQL part of "MySQL'' stands for "Structured Query Language'' - the most common standardised language used to access databases. MySQL is the world's most popular Open Source Relational Database management system for SQL databases. Designed for speed, power and precision in mission critical, heavy load use. A database is a structured collection of data. It may be anything from a simple image gallery to a shopping cart or the vast amounts of information in a corporate network. A database management system allows you to add, access, and process data stored in an SQL database.
How do I manage my database?
phpMyAdmin is included in cPanel, you can use phpMyAdmin to view, set up, configure, and create/download a backup your databases easily.
How many databases can I use?
You can create an unlimited number of databases however, please note that the size of your database will count towards your total disk space usage.
What is PHP?
PHP, which stands for "PHP: Hypertext Preprocessor" is a widely-used Open Source general-purpose scripting language that is especially suited for Web development and can be embedded into HTML. The main goal of the language is to allow web developers to write dynamically generated webpages quickly, but you can do much more with PHP.
What is a CGI-BIN?
A cgi-bin is a location or a directory on the server where you can place binary scripts or programs. CGI is an acronym for a protocol known as "Common Gateway Interface" BIN is short for the term binary. CGI scripts can be written in a variety of formats such as PERL, C/C++, Visual Basic, Apple Script, etc.
How do I install scripts?
Scripts can be installed through Softaculous, the leading commercial script library that auto installs web applications to your hosting account. Click Here to view available scripts.
How do I access Softaculous?
Softaculous can be accessed within cPanel.
Can I use other scripts or web applications not included in Softaculous?
Yes, you can manually install any scripts or web applications according to your website requirements.
Can I run ASP scripts?
No, sorry. Our servers run on Linux based operating system, and ASP scripts are native to the Microsoft Windows operating system. Although it is possible to run ASP scripts on a Linux system, we suggest that ASP scripts be run where they truly belong. PHP is the open source alternative to ASP that runs on multiple operating systems, including Linux and Windows. And in our personal opinion, PHP code runs faster and are way more reliable than ASP.
Do you support Ruby on Rails?
Yes, RoR scripts are supported.
Can I have shell access?
For security reasons, we do not provide shell access to our shared hosting clients. Most website management functions can be done through cPanel.
Can I set up cron jobs?
Yes, cron jobs can be configured in cPanel.